Terms of service

Last updated: September 4, 2026

These Terms of Service govern your use of brewell.store and any purchase you make from it. The site and the products are offered by Brewell Coffee ("Brewell", "we", "us"). By browsing the site, creating an account or placing an order, you accept these terms. If you do not accept them, do not use the site.

Our Privacy Policy, Purchase Options Cancellation Policy, Shipping Policy and Returns and Refunds Policy are part of these terms and are incorporated by reference.

1. Who can use this site

You must be at least 21 years old and able to enter a binding contract to buy from us. You may not use the site if you are barred from doing so under the laws of the United States or your state of residence. We sell to shipping addresses in the 50 United States and Washington DC, and quote Canadian addresses at checkout. We do not knowingly sell to anyone under 21.

2. Your account

You are responsible for the accuracy of the information on your account and for keeping your login details private. Tell us promptly if you believe someone else has accessed your account and we will lock it. We may refuse service, close an account or cancel an order at our discretion, including where we suspect fraud or a breach of these terms.

3. Products, descriptions and prices

We describe our products as accurately as we can and copy ingredient panels from the labels themselves. Even so, descriptions, images and pricing may contain errors, and packaging or formulation may change. Where a figure is not yet confirmed we leave it blank rather than estimate it.

Prices are in US dollars and may change without notice. If a product is listed at an incorrect price we may cancel the order and refund you in full, whether or not the order has been confirmed. Product colours and packaging shown on screen may differ from what arrives.

4. Personal use only

Our products are sold for your own personal use. You may not resell, redistribute or export them, and you may not buy them for commercial resale. We may limit or cancel quantities bought per person, per household or per order.

5. Health, ingredients and the absence of medical advice

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Nothing on this site is medical advice and nothing here should replace advice from a qualified healthcare professional.

Our products are foods and dietary supplements intended for general wellness. They are not drugs. They are not intended to treat, prevent or interact with any prescription medication, including GLP-1 medications. If you are pregnant, nursing, taking medication, or living with a medical condition, speak to your doctor before adding any supplement to your routine.

Our products are manufactured in a facility that also processes common allergens. Read the full ingredient list before use if you have a food allergy or sensitivity. Discontinue use and seek advice if you have an adverse reaction.

6. Orders and acceptance

An order placed on the site is an offer to buy. We accept it when we send you a confirmation email, and we may decline any order. Sending an order confirmation is not a guarantee that a product is in stock. If we cannot fulfil an order we will tell you and refund you.

7. Payment

By submitting an order you confirm you are authorised to use the payment method given and that the billing details are accurate. You authorise us and our payment processor to charge that method for the order total, including taxes and shipping. We do not store full card numbers; payment details are handled by our processor.

8. Subscriptions and recurring billing

Subscription plans renew automatically and are charged on the interval you chose until you pause or cancel. Full details of billing, changes, cancellation, price changes and failed payments are set out in our Purchase Options Cancellation Policy, which applies to every subscription order.

In short: you can cancel at any time from your account portal, without emailing or calling us. Cancel before your next shipment processes and you are not charged again. A shipment that has already processed cannot be recalled.

9. Shipping and delivery

Shipping costs and delivery estimates are set out on our Shipping Policy page and shown at checkout. Delivery estimates are estimates, not guarantees, and we are not liable for delays caused by carriers, weather or events outside our control.

Title and risk of loss pass to you when the carrier takes possession of the parcel. Carrier confirmation of delivery to your address is treated as proof of delivery. That said, if a parcel is lost or arrives damaged, contact us and we will replace it.

10. Returns, refunds and the first shipment guarantee

If your first shipment is not right for you, tell us within 30 days and we refund it in full, opened bags included. Later shipments are covered by our Returns and Refunds Policy. We do not ask you to mail food products back to us.

11. Reviews, photographs and video you send us

You may submit reviews, comments, photographs or video to us or to our review platform. You keep ownership of what you submit. By submitting it, you grant us a worldwide, non-exclusive, royalty-free, perpetual and transferable licence to use, reproduce, adapt, publish and display it in connection with our business, including on this site, in our social gallery and in marketing, without further permission or payment.

You confirm that what you submit is your own, that it does not infringe anyone else's rights, that any identifiable person in it has consented, and that it is not unlawful, misleading or abusive. We may edit, decline to publish or remove submissions, but we do not alter the substance of a review, and we do not remove a review for being negative.

12. Acceptable use

You may not use the site to break the law, infringe intellectual property, transmit malware, scrape or harvest data, interfere with the security of the site, impersonate anyone, submit false information, or harass others. We may terminate your access for any of these.

13. Intellectual property

The site and its content, including text, product photography, graphics, logos and the Brewell name, are owned by us or licensed to us and protected by intellectual property law. You may not copy, reproduce or use them commercially without our written permission. Nothing in these terms grants you a licence to our brand.

14. Third-party links and services

The site links to and relies on third-party services, including our payment processor, fulfilment partner, subscription platform and review platform. We are not responsible for the content, policies or practices of third parties, and linking to them is not an endorsement. Your dealings with them are between you and them.

15. Electronic communications

When you use the site or email us, you consent to receive communications from us electronically, and you agree that electronic notices, agreements and disclosures satisfy any legal requirement that they be in writing. Marketing email and SMS are opt-in and you can unsubscribe at any time; unsubscribing does not affect an active subscription or your ability to reach support.

16. Disclaimer of warranties

The site and the products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, secure or error free, or that any product will produce a particular result for you.

17. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, arising from your use of the site or the products. Our total liability for any claim relating to the site or a product is limited to the greater of the amount you paid us for the order giving rise to the claim, or $100 USD.

Some states do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions above apply to you only to the extent permitted.

18. Indemnification

You agree to indemnify and hold harmless Brewell, its officers, employees and suppliers from any claim or demand, including reasonable legal fees, arising from your breach of these terms, your misuse of the site, or your violation of any law or third-party right.

19. Dispute resolution, arbitration and class action waiver

Please contact us first. Most problems are solved faster by email than by lawyers, and we would rather fix something than argue about it.

If we cannot resolve a dispute informally within 30 days, you and Brewell agree that any dispute arising out of or relating to these terms or your purchase will be resolved by final and binding individual arbitration, administered under the rules of a recognised arbitration provider, rather than in court. The arbitrator decides all issues except that a court decides the enforceability of this section.

You and Brewell each waive the right to a jury trial and the right to bring or take part in a class, collective or representative action. Either party may still bring an individual claim in small claims court.

You may opt out of this arbitration agreement by emailing hello@brewell.store with the subject line "Arbitration opt-out" within 30 days of your first order. Opting out does not affect any other part of these terms and does not affect your account or your subscription.

20. Changes to these terms

We may update these terms. The current version is always posted here with its last updated date, and changes take effect when posted. Where a change materially affects an active subscription, we will email subscribers before it takes effect. Continuing to use the site after a change means you accept it.

21. Termination

These terms remain in effect while you use the site. We may terminate or suspend your access at any time. Sections that by their nature should survive termination do survive it, including intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution.

22. General

If any provision of these terms is found unenforceable, the rest remains in force and the unenforceable provision is applied to the greatest extent permitted. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger or sale of the business. These terms, together with the policies referenced above, are the entire agreement between you and us and supersede any prior understanding.

23. Contact

Questions about these terms go to hello@brewell.store. A person answers, usually within four hours on weekdays.

Brewell Coffee